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Client Challenge
A client approached us after their import consignment had been stuck at Customs for over 4 months. The delay stemmed from an IPR (Intellectual Property Rights) claim raised against the shipment. But despite the long hold, Customs hadn’t issued any formal suspension, leaving the client with no clear path to resolution.The Problem
While the goods were being held on the basis of an IPR complaint:- No bond was demanded from the right-holder under Rule 5
- No formal suspension was issued under Rule 7
- The detention had no procedural backing, yet Customs refused clearance
- The client faced mounting storage costs, missed timelines, and potential reputational damage
Our Approach
We stepped in with a sharp, rule-by-rule representation:- Analysed the IPR (Imported Goods) Enforcement Rules in detail
- Made legal submissions highlighting the procedural lapses
- Argued that without Rule 5 or Rule 7 compliance, the detention was unlawful
- Represented the client directly with clear legal positions and documentation
The Result
The consignment was cleared within 2.5 weeks of our engagement, after being held up for over 4 monthsNo out-of-the-way payments. No shortcuts. Just strong legal reasoning and calm persistenceThe client resumed operations without further delay, avoiding litigationWhat This Proves
- You don’t need backdoors when the law is on your side.
- What you need is a team that knows how to use it.